Support

Sometimes things don’t go quite as planned


You may find the answers to your questions in our FAQ, a bit further down the page. If not, you are very welcome to contact us, using either the form below, via e-mail at support@addmobile.se or by calling +46 40-66 33 160. We’re here for you 8:00-17:00, Monday to Friday.







Frequently Asked Questions

Find the answers to what most people want to know about our system and services.

Logging in on the web

Where do I log in?

Access our login page by clicking on “Sign in” at the top of the menu here on our homepage.

My verification code doesn’t work

Make sure that all characters are written correctly. It’s easy to mistake a lowercase “l” with an uppercase “i” or an uppercase “o” with a “0”.

My password doesn’t work

Click on “glömt lösenord” (I forgot my password) on the login page. A new temporary password will be sent to the e-mail you previously registered with. Log in with your temporary password and then choose a new one.

I forgot my login information

Click on “glömt lösenord” (I forgot my password) on the login page. A new temporary password will be sent to the e-mail you previously registered with. Log in with your temporary password and then choose a new one.

Logging in with the app

I want to use your app. Where can I get it?

If you want to report hours or material, or use our mileage tracker, use “appToolbox”. You can find it in both the AppStore and in Google Play. To activate the app, you’ll receive an activation key from your employer.

Checking in and out with our staff ledger can be done either using “appToolbox” (requires an activation key) or via the “AddMobile ID06” app. The company that is responsible for the staff ledger should be able to tell you which app you should use. Both apps can be found in the AppStore or Google Play.

appToolbox in Google Play

appToolbox in AppStore

 

AddMobile ID06 in Google Play

AddMobile ID06 in AppStore

Mileage Tracker

My GPS isn’t registering trips. What should I do?

There are a few things you can check before contacting our support:

Is the GPS brand new?
Check with your employer or mileage journal administrator to make sure the administrative part has been set up.

The GPS is plugged into the OBD2 port
First and foremost, make sure nothing is loose:

  • Unplug the GPS and open the SIM card cover at one of the short ends.
  • Click out the SIM card and then put it back in, then plug the GPS back into the OBD2 port. Make sure the GPS is properly plugged in.
  • Wait a few moments and, if possible, drive for a bit. If it’s working properly, both lights on the GPS (GSM and GPS) should switch from blinking to continuously lit.
  • Try it for a few days and then check if any journeys have shown up. Sometimes it can take a little while for the GPS to catch up.

The GPS is mounted in the vehicle
It may be that the cables and connections need to be checked to make sure nothing is loose. If you are uncertain, contact our support team.

Staff Ledger

I have received my staff ledger. How do I get started?

Information on how to get started is within the e-mail that was sent to you in connection with delivery. The e-mail is titled “AddMobile #XX – delivery of Electronic Staff Ledger”. In your e-mail, instead of “XX”, you will see your unique case number.

If you are logged into our system, but don’t know how to get started, there is a “Get started” guide under the “Manuals” section of the menu.

My ID06 card doesn’t work

Make sure that your card has been activated. You can do this yourself via this link: https://id06.se/kortkontroll/.